Hospitality and Retail
Reasons you might be interested in this Service:
- You are a Business Owner or Manager who cares about Customer Service
- You are struggling to hire and retain staff
- Your Customer Service rating are impacted by this
- You understand the importance of Customer Service to the health of your business
Customer facing staff play a pivotal role in how your customers experience your business.
The service we offer is a 3-Step Process that encompasses the principles of Professionalism, Patience and People First.
Step 1: Observation
- We work with you to understand the business impact (KPI’s) you are looking to achieve e.g. improved customer satisfaction, increased profit etc.
- We observe the areas of the business you want to improve.
- The Training Plan is tailored to achieve the desired outcomes you have identified.
Step 2: Training
- We focus on the skills needed to build an effective and efficient front of house team where customer service is at the forefront of the training, ultimately leading to a more efficiently run and profitable business.
Step 3: Evaluation
- This involves a review of the impact of the training and changes in employee behaviours on the success measures identified in Step 1.