Reasons you might be interested in this Service:

• You are a Business Owner or Manager who cares about Customer Service
• You are struggling to hire and retain staff
• Your Customer Service rating are impacted by this
• You understand the importance of Customer Service to the health of your business

Customer facing staff play a pivotal role in how your customers experience your business.

The service we offer is a 3-Step Process that encompasses the principles of Professionalism, Patience and People First.

Step 1: Observation

• We work with you to understand the business impact (KPI’s) you are looking to achieve e.g. improved customer satisfaction, increased profit etc.
• We observe the areas of the business you want to improve.
• The Training Plan is tailored to achieve the desired outcomes you have identified.

Step 2: Training

• We focus on the skills needed to build an effective and efficient front of house team where customer service is at the forefront of the training, ultimately leading to a more efficiently run and profitable business.

Step 3: Evaluation

• This involves a review of the impact of the training and changes in employee behaviours on the success measures identified in Step 1.